Privacy Policy

Lively Clinic

Lively Wellness Company Limited and Lively Healthcare Company Limited (with our trade name of “Lively Clinic”) Our company recognizes the importance of protecting your Personal Data (as defined below). For the purpose in this Privacy Policy (“Policy”), it applies to our websites, social networking sites, online communication channels, and other locations where we collect your Personal Data. 

We may modify this Privacy Policy from time to time in accordance with our changes in business and the applicable laws, so please review it frequently to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on our website or other channels.

What is Personal Data

“Personal Data” means any information that can directly or indirectly identify a person but excludes the information of a particular deceased.

What Personal Data we collect
  1. Personal details, such as title, full name, gender, age, date of birth, nationality, marital status, information on government-issued cards (e.g., national identification number, social security number, passport number, tax identification number, driver’s license details or similar identifiers), signature, voice, voice record, photograph, facial features for recognition, CCTV records, work place, education, insurance details, license plate details, house registration, household income, salary and personal income and other Personal Data under the applicable laws; 
  2. Contact details, such as postal address, delivery details, billing address, telephone number, fax number, email address, LINE ID, Facebook account, Facebook ID, Google ID, Twitter ID, and other ID from social networking sites including your contact person detail such as telephone number, contact Information on other correspondence (e.g. written communication with you);  
  3. Transaction details, such as details about payment to and from you, payment date and/or time, complaints and claims
  4. Financial details, such as debit/ credit card or bank information, bank account details and other financial information.
  5. Technical details, such as Internet Protocol (IP) address, cookies, media access control (MAC) address, web beacon, log, device ID, device model and type, network, connection details, access details, single sign-on (SSO), login log, access time and location, time spent on our page, login Information, search history, browsing details, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on devices you use to access our platform;
  6. Sensitive Information, such as race, religion, political opinions, fingerprints, facial recognition, physical or mental health or condition, genetic Information, medical history, disability, and criminal records. 

If you provide Personal Data of any third party to us, e.g., their name, family name, address details, and telephone number for emergency contact, family member income; please provide this Privacy Policy for their acknowledgement and/or obtaining consents where applicable.  

Where we receive and collect your Personal Data
  1. We obtain the Personal Data from you directly: when you contact us for information through our online or offline channels, enter into the contract with us, or fill out our online forms or documents.
  2. We obtain the Personal Data from you automatically: we may collect certain technical Information about your device and your search behavior and style which are collected through Cookies and other similar technologies, for which we will notify you before use.
  3. We obtain the Personal Data from third parties: we may sometimes receive your Personal Data from others, such as affiliate companies, our service providers or our business partner companies if those companies are authorized to disclose your Personal Data to us in accordance with their privacy policies and / or which you have given consent to disclose the information to those persons, as the case may be.

Why we collect, use, and disclose your Personal Data

We collect, use, disclose and / or transfer your Personal Data under legal basis or for any of the following purposes: 

  1. To meet our contractual obligations with you under any agreement we have with you or to take any necessary steps before entering into such agreement;
  2. To comply with the laws that we are subject to;
  3. To protect the security and integrity of our business;
  4. To exercise our rights or protect our legitimate interest where it is necessary to do so;
  5. To prevent or stop danger to life, body or health of individuals; and
  6. To carry out public interest of the populace missions or the exercise of rights of government officials.

In the case that we need to collect your Personal Data in order to comply with the laws or agreement or it is necessary to provide Personal Data to enter into an agreement and you are not able to make provision when requested, we may not be able to fulfill the relevant objectives above.

Disclosure of your Personal Data

We may disclose your Personal Data to our affiliates, business partners, service providers, legal advisors, auditors, court, regulators, government authority and law enforcement bodies for the purpose set out herein. 

 International Transfer of your Personal Data

We may disclose or transfer your Personal Data to third parties located overseas, which may or may not have the same equivalent level of protection for Personal Data protection standards. We will ensure that your Personal Data is securely transferred in accordance with an appropriate derogations as allowed by laws. 

How we keep your Personal Data and period of retention  

We will keep your Personal Data as follows:

1. Storage: We store your Personal Data in hard copy and electronic files.

2. Location: We store your Personal Data in computer and cabinet with safety standard.

3. Period of retention: we will retain your Personal Data for as long as is reasonably necessary to fulfil purpose for which we obtained it, and to comply with our legal and regulatory obligations as required by applicable law.

 Privacy Policy for minors

We do not have the goal or intent to collect Personal Data from minors under 20 years of age, quasi-incompetent persons and incompetent persons. If you are one of those people who want to contact us, you must obtain the consent of the parent stipulated by law, legal guardian or guardian before contacting us or providing us with your Personal Data.

Rights in your Personal Data

You have the following rights in your Personal Data: 

Right to withdraw consent: you have the right to withdraw your consent for the processing of your Personal Data that you have given us consent at any time when your Personal Data is in our procession. 

Right of access: you have the right to access your Personal Data and request us to make a copy of such Personal Data including asking us to disclose the Personal Data acquisition that you did not give us a consent except for the case of denial by law or court order or except for the case that the access or request to access will make damage to the rights and liberty of others,

Right to rectification: you have the right to request for the correction of your Personal Data if those are in are inaccurate or incomplete.

Right to erasure: you have the right to request for the deletion or destruction of the Personal Data you have provided above except for the cases of legal exceptions such as collecting for the purpose of agreement performance or establishing legal claims, compliance with the legal claims, using to fight against the legal claims or other purposes specified by laws.

Right to restriction of processing: you may have the right to restrict the use of your Personal Data in certain circumstances. 

Right to information portability: you may have the right to transfer your Personal Data we hold about you to you or another data controller in certain circumstances.

Right to object: you may have the right to object to the processing of your Personal Data for certain purposes.

If you wish to exercise your rights, you can contact us in order to file a request to proceed with the above rights (pursuant to the details in the topic “Contact Us” below). We will consider and inform the result of your request within 30 days from the day we receive the request.

Marketing activities and promotions

In our operation We may send you news about our marketing activities including our promotion, marketing materials, our products that we think you might be interested. If you have agreed to receive such information from us, you reserve the right to cancel the said consent at any time. 

Cookies and how to use Cookies

Cookies is text files placed on your computer that are used to store details of your internet usage log information or your website visit behavior. You can learn more about Cookies at https://www.allaboutcookies.org/ 

We will gather certain information automatically from you by using of Cookies. We collect website visit information from all visitors through Cookies or similar technologies and we will use Cookies to improve the efficiency of accessing our services via the internet, including enhancing the efficiency of our use of our service on the internet

Contact Us

If you have any questions, concerns, or would like to exercise your rights regarding your Personal Data, please contact us at: 

•   Lively Wellness Company Limited

•    [Address] 32/1 The Manor 39 B5, B3 Soi Sukhumvit 39, KhlongTan Nuea, Wattana, Bangkok 10110.

•    phone number +66 952946914

•    [email] [email protected]

•   Lively Healthcare Company Limited

•    [Address] 1 Soi Rim Klong Prakanong, Prakanong Nua, Wattana, Bangkok 10110.

•    phone number +66 639166394

•    [email] [email protected]

This Privacy Policy was last updated on 1 June 2022